DUNEDIN’S HOLIDAY INN CARRYING TORCH FOR
CUSTOMER SERVICE
DUNEDIN, FLA. (Jan. 5, 2005) — The Holiday Inn
Express Hotel & Suites Clearwater North/Dunedin
received its second Torch Bearer award at the Global
Investors Conference for InterContinental Hotels Group. The
system-wide conference was held in Atlanta last fall.
The Torch Bearer award recognizes outstanding customer
service, and this is the third consecutive year that
Dunedin’s 76-room Holiday Inn Express has received a
customer service award from its franchisor. There are more
than 1,000 Holiday Inn Express hotels in North America.
Dunedin’s 76-room Holiday Inn Express, which opened
in 2001, scored high in customer satisfaction, based on
guest comment cards, quality inspections and positive
letters and calls into guest relations.
“Since we pride ourselves on service, we are very
pleased to be recognized for guest satisfaction,”
said Gabriella Mullins, director of sales for the Dunedin
property. “Our hotel received a Torch Bearer award in
2003 and won the Newcomer award for our first year of
operations (2002), so we are thrilled to make the cut
again.”
Located at 975 Broadway/Alternate 19 in Dunedin, the
three-story Holiday Inn Express is owned and operated by a
family-run company, Grant Alliance, LLC. The hotel has a
consulting agreement with BayStar Hotel Group, a
Tampa-based company that develops, owns, manages and
consults with other hotel owners.
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